RETURN POLICY
Eligible items will only be accepted for store credit. Absolutely no refunds will be given. To be eligible for store credit, your item must be in the same condition that you received it, unworn, unwashed, unused, free of any stains from makeup, deodorant, or wear. Must be returned with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shandamourr@gmail.com. Please note that returns will need to be sent to the following address: 3430 McKelvey Road, STE L PMB 1519, Bridgeton, MO 63044.
***Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. I am not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.
You can always contact me for any return question at shandamourr@gmail.com.
Damages, incorrect item and issues
Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, I will not issue store credit. Please inspect your order upon reception and contact me immediately so that I can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
WARDROBING
If I suspect a customer of WARDROBING or wearing the items and sending them back no credit will be issued.
* Processing
When returned packages arrive, it usually takes anywhere from 2-4 business days to process your store credit. 5-7 during holiday seasons. I understand it's very important for customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of a Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING NUMBER!! By keeping the tracking number, it helps with resolving any issues and errors that may occur during the return process. I will only issue credit for packages if customer provides tracking information and shows delivered to Shan D'Amour's return address. Many time customers claim they have returned package but have no proof the item was sent back, therefore, FOR THE CUSTOMERS SECURITY AND MINE!! I require proof in the form of a tracking number, showing delivery to Shan D'Amour's return address. No exceptions.